General Terms & Conditions of Quotation & Contract
These conditions apply to all quotations unless otherwise stated

1. DEFINITIONS:

1.1. Customer/You meaning you the client or contractor as named in the quotation or contract
1.2. Us meaning Coco Epoxy Flooring.
1.3. Substrate meaning floor or surface on which product shall be applied

PRE-PROJECT:

1. The quotation is strictly valid for 30 Days. Re-quoting may be required for time frames outside of this period.

2. Coco Epoxy Flooring reserves the right to cancel work, and then refund deposits where possible due to unforeseen circumstances.

3. Your work will be scheduled in as soon as is practical based on our current workload at the time of receiving your signed acceptance, contract or purchase order and depending on availability of materials, labour and any other conditions beyond our control.

4. Curing compound is not to be applied to new concrete that is to receive any coating as this will prevent adequate bonding of the coating to the concrete. Additional charges may apply for the subsequent removal of any such compounds or other contaminants. Where a specific curing compound with supporting technical data to contradict the above, the responsibility for any subsequent failure rests totally with the client.

5. For new concrete, it must be clearly understood that most generic systems and products require a minimum moisture content of 4% prior to any application being carried out. This is generally achieved after 28 days cure. Should the project require the application of a system or products to accelerate the project program the application of a moisture barrier may be considered (subject to technical and
warranty considerations). This application will be charged as an additional cost.

6. Cancellation or deferring the agreed starting date (could) result in costs charged to the client for the procured materials, plant, labour and consequential loss including the loss of any deposit unless approved in writing by Coco Epoxy Flooring.

7. You warrant that the substrate surface will be free of obstructions and in a condition ready to receive the application of the system coating. Additional charges may apply at a reasonable rate determined by us if the surface must be cleared or treated.

8. No allowance has been made for the removal and/or reinstatement of any items including but not limited to stock, equipment, machinery, furniture, doors etc. unless specified in the quotation. You must remove all furniture and similar prior to our arrival.

9. You agree to provide unobstructed, clean and clear access, adequate lighting, relevant power (240 volt and / or 3 phase – 32 amp) and water within 15 meters of the work area. We do not allow for generator provision or the contracting of an electrician unless specifically itemised with the quote. 

10. All smoke detectors, pilot lights, naked flames are to be isolated by you prior to our commencement of works. Inhaling of the vapour of coating materials could be harmful and may cause lung irritation and asthma like respiratory reaction and irritation to skin and eyes.

11. In some circumstances you may be required to remove all food items from the vicinity as certain materials may taint food products (this includes inside refrigerators).

12. Any selections or decisions regarding extent of preparation, colour, system, slip resistance or any other component of your quotation remain your responsibility regardless of any input, recommendation or samples provided by us.

13. You warrant to us that prior to project commencement Coco Epoxy Flooring reserves the right to undertake a site inspection. Any alterations or deviations from the agreed quotation, specification, scope of works or project documents will be executed only upon further written instruction and may become an extra charge over and above the amount quoted.

14. For all non-slip flooring, it shall be deemed that the level of non-slip applied by Coco Epoxy Flooring is suitable and accepted if no correspondence has been made to Coco Epoxy Flooring office in writing within 7 days of the non-slip floor application to state otherwise.

15. All areas are to be clear and clean and free of other trades prior to commencement onsite. Additional time for cleaning prior to commencement will be charged at our standard hourly rate.
15.1- Unless stated otherwise by ourselves, this quotation is based on having clear access, free from trades over 1 site visit.
15.2- A “Site Visit” is typically defined in body of the quote

16. Provision for rubbish disposal should be available on site unless nominated on the quotation.

17. Additional cost will be incurred for non-standard colours that are not specified in the quotation. Delivery times and costs of these colours may vary. Discuss your requirements when booking your project as more lead time may be required for non-standard colours.

18. Some systems may discolour & become yellow and chalk when exposed to UV radiation (sunlight). Areas indoors that receive direct sunlight exposure for some intervals during the day, such as those adjacent to doorways and windows may experience some discolouring if you have chosen a system without a UV resistant sealer. It is the responsibility of the client to review technical datasheets to
ensure suitability of product for any given project. Coco Epoxy Flooring can advise and assist in product selection.

19. You (customer) warrant to us (Coco Epoxy Flooring) that all aspects of the work that we are required to do are as specified and accordingly. Any alteration or deviation from the specification which involves extra costs, shall be executed and will be adjusted and added to the original quote. This would be noted as the extra charge over and above the amount quoted.

20. All agreements on our part are subject to strike, accidents, thermal conditions, natural disasters, acts of god, terrorism and/or other delays beyond our control. It must be appreciated that carrying out the contract work involves the use of powerful and toxic chemicals. Though every precaution is taken, no responsibility will be accepted for injury to any person or loss of damage of any property arising from reasonable performance of the contract works. By accepting this quotation you agree to indemnify us from any liability or any such injury, loss or damage Application

21. Unless specifically listed by us in the quotation, no allowances have been made to reinstate or caulk joints. i.e. Where joints have been allowed for and reinstated, no responsibility will be taken by us to rectify where movement exceeds the capabilities of the materials.

22. Cracks in the substrate which exceed the require repair prior to epoxy coatings being applied. Unless specifically listed by us in the quotation, no allowances have been made to treat or repair cracks and will be charged as a variation. i.e. Where cracks have been allowed for and reinstated, no responsibility will be taken by us to rectify where movement exceeds the capabilities of the materials.

23. No allowances can be made for any dewatering or for effects caused by inclement weather or for any environmental conditions that are prohibitive to the adequate bonding and or the curing of the intended system. Furthermore Coo Epoxy Flooring shall not be responsible for any subsequent site or weather conditions that cause to “any applied system or product”. It must be clearly understood that where an instruction is given to proceed with specified work where a delay notice has been issued, any such work carried out will not be covered under any warranty programme nor subject to any defect liability. Furthermore, any cleaning, clearing or environment conditions may result in the issue of a delay notice to the builder if required.

24. Coco Epoxy Flooring cannot be held responsible for delays caused from material suppliers. Materials can only be procured upon receipt of Deposit, signed subcontract or purchase order and lead times may vary.

25. Coco Epoxy Flooring will not be held responsible for any debris, dust, flora, fauna, insects, excrement or fibres which may settle into the Coating while drying. It is unrealistic to assume that no airborne dust/particles will be present during the curing process.

26. Coco Epoxy Flooring will not be held responsible where damage is caused to preparation or applied systems through neglect or wilful damage at any stage. Any costs incurred to rectify shall be borne by the client.

27. No work shall be carried out where such work may be compromised by climatic or other prevalent conditions. Any signed instructions to proceed with such works will be required in writing and may result in any warranty written or implied being void. Always refer to manufacturers recommendations for specific product details.

POST PROJECT:
1. Though precaution will be taken, many systems are a handmade product and may carry some irregularities or imperfections. By accepting this quotation, you accept these aspects. All resin-based floors are applied in hand laid method of an artisan nature. Although all work is carried out in a tradesman like and professional manner there will be some minor imperfections in the finished floor, such as roller marks, reflective cracking, minor undulation, micro bubbles, equipment debris or trowel
marks. By accepting this quotation, you acknowledge that you are aware of these facts.

2. All best trade practices and due care will be taken to ensure adequate preparation, bonding and installation of the system in accordance with manufacturers technical advice. However, our warranty is void should the system fail as a result of any of the following:

2.1. Failure within substrate due to concrete fracture
2.2. Structural movement including stress fracture
2.3. Sharp Objects/Equipment dragged and resulting in floor damage
2.4. Mechanical damage
2.5. Rising moisture
2.6. Oil or other contaminations
2.7. Any unforeseen circumstances beyond our control
2.8. Alteration of use contrary to that specified at the time of applications (i.e. warehouse converted to manufacturing area).

It may be admissible that an independent assessment of any of the above issues may be required to determine the cause in which any costs associated will be attributed to the client. Many systems require a minimum 24 to 48 hours from completion prior to accepting foot traffic (longer for vehicular traffic in accordance with manufacturer’s technical data sheet). We will not be liable for any defects caused by early use of the surface. Additionally, any form of traffic and the placement of plant, equipment, furniture etc. Many systems can take up to 7 days to achieve full chemical cure where during this period the use of any water, cleaning agents or similar may affect the
systems appearance and/or performance. Please consult with us for reference for all traffic ability and cleaning / maintenance parameters. Please Note; upon accepting the quotation you (client) agree to these terms and conditions and under no circumstances will Coco Epoxy Flooring be liable for any consequential loss.